Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition in which you received it: unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, contact us at weargube@gmail.com. If your return is accepted, we will provide instructions on how and where to send your package.

Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect. Items returned without first requesting and receiving approval will not be accepted. Please do not send returns directly to the manufacturer or fulfilment partner unless instructed by us.

You can always contact us with any return questions at weargube@gmail.com.

Damages and issues

Please inspect your order upon delivery and contact us immediately if the item is defective or damaged, or if you receive the wrong item. We will evaluate the issue and make it right. Where a return is required because an item is defective, damaged, or incorrect, GUBÉ WEAR will cover the return shipping cost.

Exceptions and non-returnable items

Certain items cannot be returned, including personalised or custom-made products, personal-care goods, hazardous materials, flammable liquids, and gases. Please contact us if you have questions about whether a particular item is eligible for return.

Unfortunately, we cannot accept returns on sale items or gift cards, except where required by applicable law.

Exchanges

The fastest way to receive the item you want is to return the item you currently have. Once the return has been accepted, you can make a separate purchase for the replacement item.

European Union 14-day cooling-off period

If merchandise is shipped into the European Union, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without justification, subject to applicable exceptions.

The item must be in the same condition in which you received it: unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase. Unless the item is defective, damaged, or incorrect, the customer is responsible for the return shipping cost.

Refunds

We will notify you once we have received and inspected your return and let you know whether the refund has been approved.

If approved, the refund will be issued automatically to your original payment method within 10 business days. Please remember that your bank or credit-card provider may require additional time to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at weargube@gmail.com.